12 February

Pushy telephone marketing, the new variety where the person calls and starts talking to you at a million miles an hour as if you’ve already agreed to buy something, and asks for your details and for photos of where they can install it (like a hot water heater). I humoured one yesterday, and then said ‘so is there a quote somewhere in this process?’ Silence. They don’t want to quote, the whole con is to pretend the sale is done, before they even ring.