3 June

If you want a taste for how AI is doing world-changing things, meet Phonely. An AI switchboard, that can answer calls, and have real-time conversations with people who call, redirect them to the required people etc. It can also learn and improve with every call. But here's the mind-boggling bit. It can answer one MILLION calls, SIMULTANEOUSLY. No more queues. Imagine what that could do for places like Centrelink.